all customer stories
download the PDF
The challenge
Alan is 90 years old and lives with dementia. Despite his diagnosis, he remains active and engaged, regularly attending activities such as singing groups, laughing yoga, and history lectures. However, memory challenges created growing pressure around:
- Remembering appointments and activities
- Taking medication on time
- Staying hydrated
- Understanding what was happening each day and sticking to routines
Anne, who lives around an hour away, found herself carrying the mental load of constant reminders, reassurance, and planning. She wanted to support her father's independence without becoming a “nag” or increasing his reliance on her. In effect, she wanted to maintain their relationship as much as possible and preserve Alan's independence.
Why Sentai
Anne first heard about Sentai through Age Space, who were seeking volunteers to trial new technology to support older people. After sharing details of her father's situation, Sentai was recommended as a potential solution.
Anne describes herself as open to technology and already using multiple tools to support her father's safety and independence, including a smartwatch, cameras, and video calling.
Sentai stood out because it offered something different: personalised, voice-based support that could prompt, reassure, and engage Alan without Anne having to be constantly involved.
First impressions and setup
Initially, Anne was unsure how Sentai would fit into their daily lives, as it was unlike anything they had used before. However, once Sentai was installed in Alan's home and customised to suit his preferences, it quickly became an integral part of his routine.
Anne appreciated that Sentai could be adapted over time and adjusted remotely, allowing her to make changes from the family app at times that suited her rather than needing to be physically present at her Dad's house.
How Sentai supports Alan at home
Sentai supports Alan with:
- Medication reminders
- Prompts to drink water
- Notifications about visitors and upcoming activities
- Gentle structure to the day
- Companionship
Anne also uses the Sentai app in more personal and meaningful ways, such as:
- Setting birthday messages (“Happy 90th birthday Dad”)
- Encouraging creativity through poetry, a pastime Alan loved earlier in life
With support from Sentai and its smart AI, Alan now collaborates with Sentai to create poetry — something the family thought he might no longer be able to enjoy.
The value and impact for Alan
Sentai has helped Alan:
- Maintain independence in daily routines
- Feel more in control of his day
- Avoid disappointment from forgotten activities
- Stay better hydrated and adhere to medication schedules
One standout moment for Anne was seeing, via a kitchen camera, Alan respond to a Sentai hydration reminder by getting himself a drink — a small but significant win that reduced ongoing worry.
The impact for Anne as an informal carer
For Anne, Sentai has:
- Reduced the cognitive load of remembering and managing everything
- Removed the need for repeated verbal reminders and phone calls
- Created space to focus on her relationship with her father rather than a checklist of tasks
Knowing that Sentai — and the Sentai support team — are always available has also provided peace of mind, particularly because Anne does not live with her father.
Sentai has given us more time to be father and daughter.
Support from the Sentai team
Support has included:
- Rapid troubleshooting
- Ongoing advice on personalisation of the solution set-up and features
- Creative suggestions to enhance Alan's engagement and enjoyment
As Alan puts it, Sentai is “a device for when you're 70 or 80, not just 90”, allowing people to grow into it and maximise its benefits over time.
Recommendations and advice
Anne has already recommended Sentai to others, including carers she connects with through online support groups. She highlights Sentai's adaptability — including a more conversational mode for people who enjoy talking — as a key strength.
Her advice to new users:
- Introduce Sentai gradually
- Experiment with one prompt at a time
- Adjust and personalise without fear of getting it “wrong”
Conclusion
Sentai has become a valued part of Alan's daily life, supporting independence, enjoyment, and routine, while giving Anne reassurance and breathing space as a carer and as his daughter.
This case study highlights how Sentai can:
- Support people living with dementia to remain active and independent at home
- Reduce carer burden, particularly for those supporting from a distance
- Strengthen relationships by shifting focus from tasks to connection
Sentai hasn't just helped manage care — it has helped preserve what matters most: time, dignity, and family connection.
