These Subscription Terms will apply when a Sentai User purchases a Subscription. If you have purchased the Subscription on behalf of the Sentai User, you must ensure that they read and understand these Subscription Terms, including but not limited to the terms at paragraphs 10 and 11. 

1. Who we are 

We are Sentai Ltd, a company incorporated in England and Wales (company number 12049288) whose registered office is at 71-75 Shelton Street, London, WC2H 9JQ. 

2. Definitions used in these Terms of Use

Order: an order for a Subscription, which is made by or on behalf of the Sentai User, via the Order Form.

Order Form: the order form on Sentai’s website. 

Sentai App: the mobile app used by the Sentai App User to communicate with, and obtain information about, the Sentai User, with the Sentai User’s permission. 

Sentai App User:  the person who uses the Sentai App, which can include, but is not limited to, a relative, friend or medical professional.

Sentai Service: the provision of the Sentai Smart Speaker and Software, as well as access to the Sentai App. 

Sentai Smart Speaker: the speaker unit in the possession of the Sentai User

Sentai User: the individual with possession of the Sentai Smart Speaker, who has purchased a Subscription or on whose behalf a Subscription has been purchased. 

Subscription: a monthly or annual subscription to the Sentai Service, as specified in the Order. 

3. Accepting or rejecting an Order  

Sentai will confirm receipt of an Order once it has been processed and provide a delivery time for the Sentai Smart Speaker. 

Sentai retains the right to reject an Order that is incorrect. 

4. Subscription type and payment terms

The Subscription type and the monthly or annual cost (as applicable) will be specified in the Order. 

If you have purchased a monthly Subscription: 

• You will pay the initial monthly cost on confirmation of your Order via the payment gateway on Sentai’s website. 
• Your debit or credit card will be charged for the monthly cost on the same day each month or the last day of the billing month if you purchased the Subscription on a date that is not present in the billing month.

If you have purchased an annual Subscription: 

• You will pay the annual cost on confirmation of your Order via the payment gateway on Sentai’s website.
• Your debit or credit card will be charged for the annual cost on the same day each year.

Your Subscription cost will be fixed for the first 12 months, after which, Sentai reserves the right to increase the cost, subject to providing you with 1 month’s notice by email to the address you have provided. 

Your subscription will continue until cancelled as outlined below in paragraphs 5 or 6 below.

5. 30-day money back guarantee  

You have a legal right to change your mind about the Subscription and cancel it within 14 days after we confirm your order by email.  In addition, we offer a 30-day money back guarantee, which is more generous than your legal rights. 

You must let us know you’ve changed your mind by cancelling your Subscription in the Sentai App within 30 days of receiving the Sentai Smart Speaker. We will refund you for the Subscription within 14 days of you telling us that you have changed your mind. 

6. Cancelling your Subscription outside the 30-day money back guarantee period 

You can cancel your Subscription at any time before the next payment is due. 

On cancellation, we will not take any further payments from your debit or credit card. 

You must cancel your Subscription via the Sentai App..

Remaining Subscription after cancellation:

• If you cancel your Subscription in a month where we have already taken payment, your Subscription will continue until the end of that period, and we will not refund you for the payment. 
• If you cancel your Subscription after we have taken payment for the year, your Subscription will continue for the remainder of that year and we will not refund you for the payment. 

Returning the Sentai Smart Speaker:

• You have to return the Sentai Smart Speaker, at your own cost, within 30 days of cancelling your Subscription. You can send the Sentai Smart Speaker back to us using an established delivery service and keep a receipt or other evidence from the delivery service that proves you have sent it and when you sent it. 
• If you do not return the Sentai Smart Speaker, then we will charge the cost of the Sentai Smart Speaker to you, in the amount of £150 (including VAT).
• If you return the Sentai Smart Speaker but, on inspection, we find it to be damaged or non-operational, then we will charge the cost of the Sentai Smart Speaker to you, in the amount of £150 (including VAT). 
  

7. Sentai Smart Speaker  

By purchasing a Subscription, you are not buying the Sentai Smart Speaker. The Sentai Smart Speaker is provided to the Sentai User as part of the Sentai Service, but Sentai always retains the ownership of the Sentai Smart Speaker.  If you cancel the Subscription, you must return the Sentai Smart Speaker as outlined in paragraph 6.

Once you have received the Sentai Smart Speaker, it is your responsibility to look after it and ensure it remains in a good condition.

If, during your Subscription, you think your Sentai Smart Speaker is faulty, please return the Sentai Smart Speaker to the address on our website. We will repair or replace the Sentai Smart Speaker within 30 days of receiving it from you. 

If, on inspection of the Sentai Smart Speaker, we determine that the damage was caused by misuse, then we will charge the cost of the Sentai Smart Speaker to you, in the amount of £150 (including VAT).

8. Changes to, or suspension of, the Subscription 

Sentai reserves the right to change the Subscription to reflect changes in relevant laws and regulatory requirements or to make minor technical adjustments and improvements.

Sentai reserves the right to suspend the Subscription to deal with technical problems or make minor technical changes.

If Sentai’s provision of, or support for, the Sentai Service is delayed by an event outside Sentai’s control then Sentai will, as soon as possible, publish information relating to the system outages and downtime on Sentai’s website and endeavour to reinstate the Sentai Service. Provided Sentai does this, Sentai will not be liable for delays caused by the event. 

If, for whatever reason, Sentai is unable to activate the Subscription after the 30-day period, Sentai reserves the right to terminate the Subscription and refund any outstanding amounts for the remaining days of the Subscription.

9. Sentai’s termination rights 

Sentai can terminate your Subscription and claim any compensation due if:

• you fail to make a payment and do not remedy this within 14 days of Sentai’s reminder of your payment being due; 
• you fail to provide Sentai with information it requires to provide the Subscription within a reasonable time of Sentai requesting that information; or
• you breach these Subscription Terms.
  

10. Limitation of liability 

The Sentai Service is for private use only.

The Sentai Service does not offer advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of information obtained from the Sentai Service. 

Although we make reasonable efforts to update the information provided by the Sentai Service, Sentai makes no representations, warranties or guarantees, whether express or implied, that such information is accurate, complete or up to date.

Sentai does not diagnose or triage medical conditions. 

Sentai is not an emergency call solution. Sentai cannot guarantee 100% uptime, and the Sentai Service must not be used, or expected to work, in an emergency.

The Sentai Service uses artificial intelligence (AI). Sentai:

• is not responsible for unexpected outcomes based on the Sentai User’s input, based on prompting the AI in the unsuitable way or entering incorrect information. 
• is not liable for instructions that the Sentai User provides to the Sentai Smart Speaker;
• is not responsible for the AI not correctly understanding the Sentai User’s instructions.
• is not responsible for the AI hallucinating.
• is not responsible for the AI offending the Sentai User. 
• cannot guarantee uptime of any external AI related service.
• is not responsible for unexpected outcomes due to unannounced changes by service providers.

Sentai will not be liable for loss which is unforeseeable or caused by a delay outside of Sentai’s control. 

11. Data Protection

How we use any personal data you give us is set out in our Privacy Notice: View the Sentai Privacy Policy.

12. Disputes

Our Customer Service Team will do their best to resolve any problems you have with us or the Subscription.

These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.

13. Other important terms 

We can transfer our contract with you, so that a different organisation is responsible for supplying the Subscription. We'll tell you in writing if this happens and we'll ensure that the transfer won't affect your rights under the contract.

You can only transfer your contract with us to someone else if we agree to this. If you have ordered a Subscription on behalf of the Sentai User, you are responsible for providing them with a copy of these Subscription Terms. 

Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.

If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.

Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.