CASE STUDY: Using Sentai to promote independence and optimise care resources in supported living

Sentai provides continuous 24/7 support, helping to maintain outcomes even where physical care hours are reduced.

This case study outlines the use of Sentai to support an adult with fluctuating needs, demonstrating improved daily outcomes, enhanced independence and provides consistent digital support alongside traditional care.

Read the full story of how FitzRoy introduced technology integrated into a combined care plan to improve quality and consistency of support.

Download here  

Summary of benefits have included -

• Voice enabled digital prompts provided consistent, non-judgemental encouragement
• Habits reinforced over time, even on lower-engagement days
• Staff time redirected toward meaningful, value-adding support

 "Sentai demonstrates improved daily outcomes and reduced reliance on staff prompts".

Challenges

Prior to Sentai, the individual required frequent in-person prompting for:

• Waking routines
• Household tasks
• Personal hygiene

This resulted in a number of challenges for both the individual and the care setting. Such as;

• Repeated staff interventions
• Inefficient use of commissioned hours
• Limited development of independent living skills
• Inconsistent outcomes depending on staff availability and resource

There was also limited objective data available to support care plan reviews and measure any real time outcomes.

The rationale for introducing Sentai

The provider introduced Sentai to:

• Encourage independence without increasing risk
• Reduce avoidable staff prompts and resource time
• Offer consistent, 24/7 digital support for the user
• Provide regular, non-judgemental reminders
• Collect honest, real-time data to support care planning

Sentai was viewed as a complement to commissioned care, not a replacement, particularly valuable in a context of budgetary pressure and workforce constraints.

·T   Outcomes and results

      The service user now completes morning routines independently on most days.

• Improved consistency in personal hygiene and household cleanliness
• Reduced reliance on staff door-knocking and verbal prompting
• Increased Independence
• Increased confidence and autonomy

Value and results for the care setting and staff

Based on provider feedback and observed changes:

• Reduction in Staff Interventions
• Morning prompts reduced by approximately 60–80%
• Estimated 15–30 minutes of staff time saved per day
• 7–10 hours of staff time released per month (per individual)

Data to support future decision making

Sentai provides anonymised, structured interaction data that:

• Supports outcome-focused reviews
• Helps identify patterns in engagement and wellbeing
• Improves transparency and accountability in care delivery

What is the relevance to Local Authorities and Care Providers?

Sentai directly supports:

• Digital innovation in social care
• Evidence-based care planning
• Prevention and early intervention
• Maximising independence
• More efficient use of commissioned hours

Conclusion

This case study demonstrates how Sentai can deliver measurable independence for the individual whilst supporting skill development and growth through routine management.  while supporting cost control and workforce efficiency.

Used appropriately, Sentai offers local authorities a scalable, low-risk digital intervention that complements commissioned care, supports cost control through staff efficiencies, and helps maintain outcomes in an increasingly pressured system.

Learn more about Sentai for Care Professionals.